Privacy policy

Love Your Guts Naturopathy Privacy Policy:


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.loveyourgutsnaturopathy.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@loveyourgutsnaturopathy.com.au or by mail using the details provided below:
144 Ross River Road, Mundingburra, Townsville, 4812.

 

Privacy Policy For Love Your Guts Naturopathy Patients:

SimpleClinic Online is a Software as a Service provider of practice management software for Naturopathic Practitioners and Complementary Health Care Providers in the Australia / New Zealand region. This document provides details on how we store, use, and collect Personal Information and Sensitive Information your practitioner, or you, provide us. This document is for patients. If you are a practitioner please refer to our practitioner privacy policy.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of the Personal Information you provide us.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information you may provide us while using SimpleClinic include:

your name, address, email address, phone numbers.
This Personal Information is obtained when you as a patient accesses our public pages and provides personal information to us as part of an online booking, form submission, or invoice payment.

The Personal Information we collect from you is collected as part of us providing our services to your healthcare practitioner, our registered user, and is used purely in the provision of services to your healthcare practitioner. Personal Information you provide us is not used for our own marketing, or advertising purposes.

Personal Information you provide using public elements of our platform, such as online booking, form submission, or invoice payment, may be used for capacity planning purposes. The information used for this purpose is restricted to technical information and includes: the method of connection to the internet, device type, screen dimensions, operating system, and browser details. This information is anonymised and not linked directly to your patient record in SimpleClinic.

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information you may provide us with while using the SimpleClinic platform include:

your health history information.
Your healthcare practitioner may also provide Sensitive Information about you while providing their services to you.

The Sensitive Information provided by you, or your healthcare practitioner, is used only for the provision of our services to your healthcare practitioner.

Third Parties

Personal Information and Sensitive Information stored within SimpleClinic is collected from you as a patient or your healthcare practitioner.

We do not collect Personal Information or Sensitive Information about your patients from third parties.

Disclosure of Personal Information and Sensitive Information

The Personal Information you store within SimpleClinic may be disclosed in a number of circumstances including the following:

Third parties where your healthcare practitioner has chosen to integration with third party services. These include: payment gateway providers, email service provides, financial and accounting providers (Xero), our upstream communications providers (Mailgun, Twilio, and FoneDynamics), and external calendar providers (Cronofy, Google, Apple, Microsoft).
Your healthcare practitioner controls which services your Personal Information is disclosed to and which information is disclosed. For more details refer to your healthcare practitioners privacy policy.
In certain circumstances we may also be required by law to disclose the Personal Information you have provided to us.
Security of Personal Information and Sensitive Information

The Personal Information you provide while using SimpleClinic is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We utilise a number of safeguards to protect Personal Information including:

Username and password access to the SimpleClinic platform.
Encryption of all Sensitive Information at rest using AES-256 bit encryption.
Encryption of all Sensitive Information in transit using 256 bit SSL encryption.
Encryption of all Personal Information in transit using 256 bit SSL encryption.
Access logging and auditing of requests to access and modify Personal Information and Sensitive Information.
Firewall and IP traffic monitoring for suspicious or malicious traffic.
When the Personal Information and Sensitive Information you, or your healthcare practitioner, provided us with is no longer needed for our provision of services to our registered user, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.

Access to your Personal Information and Sensitive Information:
To access the Personal Information and Sensitive Information you, or your healthcare practitioner, have provided us with contact your healthcare practitioner.

Disposal of your Personal Information and Sensitive Information:
When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to your healthcare practitioner, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.

After termination of your healthcare practitioners services with SimpleClinic the Personal Information and Sensitive Information you have provided us is removed from our production environment within 90 days. Personal Information and Sensitive Information may still be stored in secured and encrypted backups until a full backup rotation has occurred. This may take up to 12 months after your account termination.

Use of Cookies
SimpleClinic utilises cookies on our public pages. When you consent to cookies we use these to do the following:

Deliver our core services to you including online booking, forms, invoice payments etc.
Monitor page performance and network capacity.
We do not utilise cookies for marketing or advertising purposes.

Policy Updates

This Policy may change from time to time and is available by emailing privacy@simpleclinic.net

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

SimpleClinic Online
65 Grand Plaza Drive
Browns Plains QLD 4118
info@simpleclinic.net
(07) 3040 0385